Last updated: August 8, 2026

At AMÉLY, we carefully prepare and package every order to ensure your candles arrive safely and in excellent condition. This policy explains how orders are processed, shipped, and delivered.

How Long Does It Take To Process My Order?

All orders are typically processed within 2–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a separate notification once your order has shipped.

Shipping Rates & Delivery Times

We currently ship within the United States only. Shipping rates are calculated and displayed at checkout based on the delivery address and shipping method selected. For orders that do not qualify for free shipping, we offer a standard shipping rate of $8.00, with an estimated transit time of 3–5 business days after processing. Customers may also choose a faster Express shipping option during checkout. Free standard shipping may be available on orders that meet the requirements of current promotions offered in our store.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. Please allow up to 48 hours for tracking information to become available. If you have not received your order within the estimated delivery timeframe, please contact us at amely5056@gmail.com with your name and order number.

Lost, Stolen, or Missing Packages

If your tracking shows your order as delivered but you have not received it, please contact us within 7 days at amely5056@gmail.com. While we cannot guarantee a replacement or refund once a carrier confirms delivery, we will do our best to help and may offer a resolution at our discretion.

If your package arrived but is missing an item from inside, please see the “Missing Item(s) From Your Order” section of our Return & Refund Policy instead.

Incorrect Shipping Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If you notice an error, contact us at amely5056@gmail.com as soon as possible — we may be able to correct it before your order ships.

Damaged Items

If your order arrives damaged, please see our Return & Refund Policy for how we handle replacements and refunds.

Need Help?

If you have any questions about shipping, order tracking, or delivery, we're happy to help. Contact us at amely5056@gmail.com and we will respond as soon as possible.

AMÉLY — “Your Satisfaction Is Our Priority”