Last updated: August 8, 2026

At AMÉLY, we want you to love every purchase. If you are not completely satisfied with your order, we are here to help. This policy explains how order cancellations, returns, and refunds are handled.

Order Cancellations

We understand that plans can change. Orders can typically be canceled within 72 hours of being placed, which aligns with our standard 2–3 business day order processing window. Once your order has entered preparation for shipment, we are no longer able to cancel it.

To request a cancellation, contact us as soon as possible at amely5056@gmail.com with your order number. We will confirm whether your order is still eligible for cancellation and process your request accordingly.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided that:

• the item is unused and unburned;
• the item is in its original condition and original packaging; and
• you provide proof of purchase (your order confirmation email is sufficient).

Who pays for return shipping? If you are returning an item because you changed your mind or prefer a different item, return shipping is paid by you. If the return is due to an error on our part — a damaged, defective, or incorrect item — we cover the full cost of return shipping (see “Damaged, Defective, or Incorrect Items” below).

To initiate a return, contact us at amely5056@gmail.com with your order number, proof of purchase, and the reason for your return. We will review your request and provide instructions. Items returned without prior authorization may not be accepted.

Exchanges

We do not currently offer direct product exchanges. If you’d like a different item, please initiate a return for a refund (see above) and place a new order for the item you prefer.

Damaged, Defective, or Incorrect Items

We sincerely apologize if you receive a damaged, defective, or incorrect item. Please inspect your order upon arrival and contact us within 7 days of delivery at amely5056@gmail.com, including your order number and photos or videos of the item and its packaging.

Once we confirm the issue, we will send you a prepaid return shipping label at no cost to you. Please ship the item back to us within 14 days of receiving the label — this deadline is separate from the 30-day return window described above, which applies only to returns due to a change of preference. Once we receive and inspect the returned item, we will send a free replacement or issue a full refund, at your preference. Both original and return shipping costs are covered by us in these cases.

Missing Item(s) From Your Order

If your order arrives and one or more items are missing, please contact us within 7 days of delivery at amely5056@gmail.com with your order number and a description of what's missing. Since there is nothing for you to return in this case, we will either ship you the missing item(s) at no additional cost or issue a refund for the missing item(s), at your preference.

If your entire order never arrived, please see the “Lost, Stolen, or Missing Packages” section of our Shipping Policy instead.

Refunds

Once we receive and inspect your return (if applicable), we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days from the date your refund is approved for your bank or card issuer to process and post it to your account.

Original outbound shipping charges are non-refundable, except in cases of a damaged, defective, or incorrect item. If you have not received your refund after this period, please contact us at amely5056@gmail.com.

Non-refundable items: used or burned candles; items not returned in their original condition or original packaging; items returned without proof of purchase; gift cards; promotional or free-with-purchase items; and original shipping charges (except as noted above).

Need Help?

If you have any questions about cancellations, returns, or refunds, we’re happy to help. Contact us at amely5056@gmail.com and we will respond as soon as possible.

AMÉLY — “Your Satisfaction Is Our Priority”