Frequently Asked Questions
Returns & Refunds
How do I request a return?
If you would like to return an item, you may review our Return Policy for complete instructions or contact us directly at hello@amelycandles.com within 30 days of receiving your order. Please include your order number and the reason for your return request so we can assist you promptly.
What items are eligible for a return?
Items may be returned if they are unused, in their original condition, and in their original packaging
How long does it take to receive my refund?
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days.
Shipping
What is the estimated shipping timeframe?
Orders are typically delivered within 3–5 business days after processing
Which shipping carriers do you use?
We ship our products through trusted carriers such as USPS, UPS, and other available shipping providers.
What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us at hello@amelycandles.com and we will gladly investigate the shipment for you.
What happens if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and send photos of the product and packaging to hello@amelycandles.com. We will send you a prepaid return shipping label at no cost to you, and once we receive the item, we will send a free replacement or issue a full refund, at your preference.
Do you offer free shipping?
Yes. We offer free shipping on orders that qualify under our current promotions and shipping offers. Applicable promotions will be displayed at checkout or announced on our website.
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